80岁的Rochdale妇女因消费者律师的干预,在银行最初拒绝退还被盗借记卡的退款后,得到退款和亲善姿态。 80-year-old Rochdale woman receives refund and goodwill gesture after bank initially denies refund for stolen debit card, due to intervention from consumer advocate.
尽管她报告了被盗并取消了卡，但80岁的罗奇代尔女士在她的借记卡被盗并用于提款时损失了750英镑。 80-year-old Rochdale woman lost £750 when her debit card was stolen & used for withdrawals, despite her reporting the theft & canceling the card. Halifax,她的银行,最初拒绝退还现金,因为他们认为她的PIN保护是“重大疏忽”。 Halifax, her bank, initially refused to refund the cash as they deemed her PIN protection as "gross negligence." 然而，在消费者冠军海伦·克兰 （Helen Crane） 的干预下，哈利法克斯后来退还了被盗金额（752.19 英镑）和 75 英镑的善意姿态，以及 4 英镑的利息损失。 However, after intervention from consumer champion Helen Crane, Halifax later refunded the stolen amount (£752.19) and a goodwill gesture of £75, along with £4 in lost interest.