全国范围内都封锁了残疾客户信托账户,造成痛苦,但后来道歉和补偿。 Nationwide blocked a disabled customer's trust account setup, causing distress, but later apologized and compensated.

全国建设协会封锁了残疾客户已故母亲开设的委托账户,造成重大痛苦。 Nationwide Building Society blocked a disabled customer's trust account setup by their late mother, causing significant distress. 银行最初要求获得委托文件原件和HMRC登记,但即使在收到必要文件后仍未恢复账户。 The bank initially requested the original trust document and HMRC registration but did not restore the account even after receiving the necessary documents. 残疾客户需要资金来更换破损的笔记本电脑。 The disabled customer needed funds to replace a broken laptop. 后来全国范围道歉,提供了150英镑的赔偿,并发放了资金,但受托人计划更换银行。 Nationwide later apologized, offered £150 compensation, and released the funds, but the trustees plan to switch banks.