Fujitsu发起了AI-动力培训,以打击呼叫中心的客户骚扰行为。 Fujitsu launches AI-powered training to combat customer harassment in call centers.

Fujitsu与Toyo大学和Kokoro平衡研究所一道,发起了一项针对客户骚扰问题的AI动力培训方案实地试验。 Fujitsu, along with Toyo University and Kokoro Balance Research Institute, has launched a field trial for an AI-powered training program to address customer harassment. 从2024年12月3日起,该方案利用AI avatars提供互动反馈,目的是提高工作人员反应技能和减轻压力。 Starting December 3, 2024, the program uses AI avatars to provide interactive feedback, aiming to improve staff response skills and reduce stress. 该试验涉及呼叫中心的雇员,将评估客户服务技能、压力管理和生产力的变化。 The trial, involving call center employees, will assess changes in customer service skills, stress management, and productivity. 完整的方案定于2025财政年度实施,目标是更安全的工作环境。 The full program is set for fiscal 2025, targeting safer work environments.