2024年中国燃料汽车客户满意度达到81%,主要是服务质量和价值,但故障率上升了45%,尤其是在智能系统中. 2024 China fuel vehicle customer satisfaction at 81, driven by service quality and value, but facing a 45% increase in faults, especially in intelligent systems.

2024年,根据中国汽车客户满意度指数,中国燃料车辆客户满意度达到历史最高水平,在100人中达到81人。 In 2024, China's fuel vehicle customer satisfaction reached a historic high of 81 out of 100, per the China Automobile Customer Satisfaction Index. 关键因素包括服务质量的提高和认知价值的提高。 Key factors included improved service quality and increased perceived value. 沃尔沃和奥迪在售后和销售服务满意度方面领先奢侈品牌。 Volvo and Audi led luxury brands in after-sales and sales service satisfaction. 然而,该行业面临挑战,每100辆新车的故障增加45%,特别是在智能连通和驾驶协助系统方面,这突出表明需要加强质量管理。 However, the industry faced challenges, with a 45% rise in faults per 100 new cars, particularly in intelligent connectivity and driving assistance systems, highlighting the need for enhanced quality management.