威尔士夫妇尽管使用了法国电力公司（EDF），但仍收到了苏格兰电力公司的燃气账单，并确认了其唯一供应商地位；苏格兰电力公司道歉、取消账户并支付善意付款。 Welsh couple receives Scottish Power gas bills, despite using EDF, who confirmed sole supplier status; Scottish Power apologizes, cancels account, and pays a goodwill payment.
一对威尔士夫妇尽管没有在苏格兰电力公司开设账户，但仍面临着 3,400 英镑的燃气费和苏格兰电力公司法警的拜访。 A Welsh couple faced £3,400 gas bills and bailiff visits from Scottish Power, despite not having an account with the firm. 他们于三月搬进了新家，使用法国电力公司作为供应商，但开始收到苏格兰电力公司的账单。 They moved into a new home in March, using EDF as their supplier, but began receiving bills from Scottish Power. 能源监察员确认法国电力公司是唯一供应商，苏格兰电力公司已道歉，取消了该账户，并向这对夫妇支付了善意付款。 The Energy Ombudsman confirmed EDF as the sole supplier, and Scottish Power has since apologized, canceled the account, and paid a goodwill payment to the couple.