AT&T 将服务中断的客户信用,提供账单信用和礼品卡以增强信任。 AT&T to credit customers for service outages, offering bill credits and gift cards to boost trust.
AT&T现在将为服务中断的客户提供信贷,为超过20分钟的纤维中断和超过1小时的无线中断提供全天的账单信贷。 AT&T will now credit customers for service outages, offering a full day's bill credit for fiber outages over 20 minutes and wireless outages exceeding an hour. 被搁置5分钟以上的客户将收到5美元的签证礼品卡。 Customers on hold for over five minutes will receive a $5 Visa gift card. 这项倡议是7.5亿美元的客户服务投资的一部分,目的是在近期高知名度的网络中断后增进信任。 This initiative, part of a $750 million customer service investment, aims to improve trust after recent high-profile network disruptions.