在GITEX Global上,Avaya展示了由AI驱动的“虚拟业务经理”,以提高客户在联系中心的经验。 At GITEX Global, Avaya unveiled its AI-driven 'Virtual Operations Manager' for enhancing customer experience in contact centers.
在迪拜的GITEX全球展会上,Avaya推出了"虚拟运营经理",这是一种利用人工智能来增强联系中心的客户体验管理的概念. At GITEX Global in Dubai, Avaya introduced its 'Virtual Operations Manager,' a concept that leverages AI to enhance customer experience management in contact centers. 该系统建在 " 阿瓦亚经验平台 " 上,集中了数据和业务,为改进业绩提供了可操作的洞察力。 Built on the Avaya Experience Platform, this system centralizes data and operations, providing actionable insights to improve performance. Avaya的目标是提供量身定制的解决办法,整合AI、自动化和分析,同时确保与现有基础设施的兼容性。 Avaya aims to deliver tailored solutions, integrating AI, automation, and analytics while ensuring compatibility with existing infrastructure.