2024 CX领导人报告强调,AI、自助、个性化、行程制图和数字参与是客户护理的主要趋势。 2024 CX Leaders report highlights AI, self-help, personalization, journey mapping, and digital engagement as key trends in customer care.
美国高级呼叫中心技术公司与Execs in the Know合作发布了"2024 CX领导者趋势与见解:消费者版"报告,确定了客户服务的关键挑战和机遇. Advanced Call Center Technologies, LLC, in collaboration with Execs in the Know, released the "2024 CX Leaders Trends & Insights: Consumer Edition" report, identifying key challenges and opportunities in customer care. 它调查了500多名消费者,强调AI和自助工具在提高客户经验以及改变消费者偏好方面的作用。 Surveying over 500 consumers, it emphasizes the role of AI and self-help tools in enhancing customer experiences, alongside shifting consumer preferences. 公司注重个性化、客户行程制图、改善数字参与,以满足不断变化的需求和增强忠诚。 Companies are focusing on personalization, customer journey mapping, and improving digital engagement to meet evolving demands and boost loyalty.