在 GWR 旅程期间，BBC 一等舱主持人 Mariella Frostrup 不得不坐在靠近厕所的地板上，质疑门票价值。 1st Class BBC presenter Mariella Frostrup had to sit on floor near toilet during GWR journey, questioning ticket value.

BBC主持人Mariella Frostrup对社交媒体表示失望, 尽管有一张头等舱票, 却被迫坐在厕所旁边的地板上, BBC presenter Mariella Frostrup voiced her frustration on social media after being forced to sit on the floor next to a toilet during a two-hour Great Western Railway journey from Tiverton Parkway to Paddington, despite having a first-class ticket. 她在接受评论者的同情时质疑她的票价值. She questioned the value of her ticket while receiving sympathy from commenters. 作为回应,GWR道歉并表示如果预留的座位不提供,客户可以要求赔偿. In response, GWR apologized and stated that customers can seek compensation if a reserved seat is unavailable.