AWS通过AI更新亚马逊连接,加强客户服务自动化和代理培训。 AWS updates Amazon Connect with AI, enhancing customer service automation and agent training.

AWS以新的AI功能更新了亚马逊连接服务,利用亚马逊Q平台将日常客户服务任务自动化,改善自助服务经验。 AWS has updated its Amazon Connect service with new AI features, leveraging the Amazon Q platform to automate routine customer service tasks and improve self-service experiences. 更新内容包括改进代理商评价和培训的工具,并与销售部客户关系管理整合,以加强数据分析。 The updates include tools for better agent evaluation and training, and integrate with Salesforce CRM for enhanced data analysis. AWS的目的是通过在AI和数据追踪方面的这些进步,帮助企业在客户互动方面更加积极主动。 AWS aims to help businesses be more proactive in customer interactions through these advancements in AI and data tracking.