Meesho的新人工智能语音机器人用多种语言处理客户问询,降低成本并提高服务效率。 Meesho's new AI voice bot handles customer queries in multiple languages, cutting costs and improving service efficiency.

Meesho是电子商务的创办单位,它引进了一种多语种的通用人工智能语音机,用印地语和英语处理客户问询,并计划再增加六种印度语言。 Meesho, an e-commerce startup, has introduced a multilingual Gen AI-powered voice bot to handle customer queries in Hindi and English, with plans to add six more Indian languages. 机器人在基本智能手机上和吵闹的环境中有效运作,每天处理约60 000通电话,减少人力干预,将客户服务费用减少75%。 The bot, which operates effectively on basic smartphones and in noisy environments, processes around 60,000 calls daily, reducing human intervention and cutting customer service costs by 75%. 它使平均处理时间提高了50%,使客户满意度提高了10%。 It has improved average handle time by 50% and raised customer satisfaction scores by 10%.