16 岁的 Premium Bonds 账户访问权限被切断，给 NS&I 带来了混乱和反弹。 16-year-old Premium Bonds account access cut off, causing confusion and backlash for NS&I.
国家储蓄和投资公司(NS&I)正面临Premium Bonds客户的反弹,因为按照NS&I的条件,当儿童16岁时,父母一方失去了进入子女账户的权利。 National Savings and Investments (NS&I) is facing backlash from Premium Bonds customers after a parent lost access to their child's account when the child turned 16, as stipulated in NS&I's terms. 家长对突然变化和缺乏在线访问表示沮丧。 The parent expressed frustration over the sudden change and lack of online access. NS&I建议使用其追踪服务恢复访问,但在欢迎信中承认通信不足造成的混乱。 NS&I advised using their tracing service to restore access but acknowledged the confusion caused by insufficient communication in their welcome letter. 他们为重新获得接触机会道歉并提出解决办法。 They apologized and offered solutions to regain access.