Sonos 首席执行官计划在损害信任的应用程序更新后进行七点恢复工作，包括延长保修、应用程序更新和客户反馈改进。 Sonos CEO plans seven-point restoration effort, including warranty extension, app updates, and customer feedback improvements, after a trust-damaging app update.
索诺斯在5月更新有问题的应用程序后,正在执行一项七点计划,以恢复客户信任。 Sonos is implementing a seven-point plan to restore customer trust following a problematic app update in May. CEO Patrick Spence承认该公司的失误,并宣布采取措施,包括延长扬声保证、加强发射前测试和定期更新应用软件。 CEO Patrick Spence acknowledged the company's missteps and announced measures including extending speaker warranties, enhancing pre-launch testing, and regularly updating the app. 质量监察员将监督改进情况,客户咨询委员会将提供反馈。 A Quality Ombudsperson will oversee improvements, and a Customer Advisory Board will provide feedback. 执行团队将放弃奖金,直到客户经验改善,以恢复其声誉。 The executive team will forgo bonuses until customer experience improves, aiming to regain their reputation.