新西兰航空在妻子被诊断出胆囊癌后，为美国游客改签航班收取了 13,000 美元的费用，对此表示歉意。 Air New Zealand apologized for charging $13,000 to change US tourists' flights after wife's gallbladder cancer diagnosis.
新西兰航空公司在帕特里夏被诊断出胆囊癌后向美国游客托德和帕特里夏凯里克斯收取 13,000 美元的改签费用，对此表示歉意。 Air New Zealand apologized for charging US tourists Todd and Patricia Kerekes $13,000 to change their flights after Patricia's gallbladder cancer diagnosis. 这对夫妇的外科医生建议立即返回，但新西兰航空公司最初试图收取高额费用来更改他们的航班，尽管托德向航空公司告知了他妻子的严重病情。 The couple's surgeon advised an immediate return, but Air NZ initially tried to charge a hefty fee to change their flights, despite Todd informing the airline about his wife's serious condition. 该航空公司的同情心护理政策没有得到遵守，但他们已全额退款额外费用。 The airline's compassionate care policy was not followed, but they have since issued a full refund for the additional costs.