费城处理911个人员配置问题,在错误处理调度错误后加薪、改进流程和职业晋升。 Philadelphia addresses 911 staffing issues with pay raises, improved processes, and career advancements after a wrong-address dispatch error.
费城官员通过对调度员实行5%的加薪、调整电话处理程序、创造职业晋升机会,解决911呼叫中心人员配置问题。 Philadelphia officials address 911 call center staffing issues by implementing 5% pay raises for dispatchers, adjusting call handling processes, and creating career advancement opportunities. 这些变化是在一次事件之后发生的,当时一名调度员在一次射击时向错误的地址派出了警察。 These changes come after an incident where a dispatcher sent police to the wrong address during a shooting call. 该市还注重雇用60个开放式调度职位,并增加调度员的薪资,以达到区域平均水平。 The city is also focusing on hiring 60 open dispatch positions and increasing dispatcher pay to match regional averages. 尽管情况有所改善,但城市在留住工作人员方面仍然面临挑战,因为周围社区的工资较高。 Despite improvements, the city still faces challenges in retaining staff due to higher pay in surrounding communities.