加拿大将未解决的乘客投诉外包给第三方,以处理备案积压. Canada outsources unresolved passenger complaints to third parties to address record backlog.

加拿大政府计划将航空旅客投诉外包给第三方处理97,000起未解决案件. The Canadian government plans to outsource air passenger complaints to a third party to address a record backlog of 97,000 unresolved cases. 据报道,这项举措旨在采用欧洲模式, 以独立的仲裁员来处理有关退款和可访问性的争议. The move, announced in the spring economic update, aims to adopt a European model with independent adjudicators to handle disputes over refunds and accessibility. 航空公司的试点项目使用外部仲裁员, 这引起了消费者倡导者的对公正性和有效性的担忧. This shift comes amid delays in implementing previous passenger rights legislation and follows Air Canada’s pilot program using external arbitrators, which has raised concerns about impartiality and effectiveness among consumer advocates.