谷歌推出自主人工智能代理Superagent, 在消息和语音平台上管理客户对话. Gupshup launches autonomous AI agent Superagent to manage customer conversations across messaging and voice platforms.

谷歌推出了Superagent, 这是一个自主的人工智能代理程序,旨在管理跨消息和语音平台的客户对话. Gupshup has launched Superagent, an autonomous AI agent designed to manage customer conversations at scale across messaging and voice platforms. 基于公司15年的基础设施,Superagent做出了环境意识的决策来改善客户体验和推动业务成果. Built on the company's 15-year infrastructure, Superagent makes context-aware decisions to improve customer experience and drive business results. 它支持多个道,如WhatsApp和RCS,与人工智能工具 (例如ChatGPT) 集成,并为小型企业提供自主托管版本. It supports multiple channels like WhatsApp and RCS, integrates with AI tools such as ChatGPT, and is available in a self-hosted version for smaller businesses. 测试用户报告说,时间和成本减少了90%,转换率提高25%以上. Beta users report up to a 90% reduction in time and cost, along with over 25% higher conversion rates. 该平台目前处于测试阶段. The platform is currently in beta.