威斯帕克新西兰采用微软的人工智能平台来加快客户服务. Westpac NZ adopts Microsoft AI platform to speed up customer service.

威斯帕克新西兰公司推出了微软Dynamics 365联系中心作为服务,成为首家采用人工智能平台的新西蘭大公司. Westpac NZ has launched Microsoft Dynamics 365 Contact Centre as a Service, becoming the first major New Zealand company to adopt the AI-powered platform. 通过在电话中显示客户实时资料, 该系统可以帮助代理商加快服务速度并减少等待时间. The system assists agents by displaying real-time customer profiles during calls, aiming to speed up service and reduce wait times. 这一推出是微软支持的更广泛数字化转型的一部分,调查数据显示银行业中人工智能得到了公众广泛接受. The rollout is part of a broader digital transformation, supported by Microsoft and survey data indicating broad public acceptance of AI in banking.