埃克索特收购了Dubverse的联合创始人,以加强其AI客户体验产品. Exotel acquired Dubverse co-founders to enhance its AI customer experience offerings.

云通信平台Exotel收购了语音AI初创公司Dubverse的核心团队, 包括联合创始人Anuja Dhawan和Varshul Gupta, 以增强其人工智能驱动的客户体验. Cloud communications platform Exotel has acquired the core team of voice AI startup Dubverse, including co-founders Anuja Dhawan and Varshul Gupta, to enhance its AI-driven customer experience offerings. 达文将领导Exotel的对话质量分析解决方案, 而古普塔则负责人工智能计划. Dhawan will lead Exotel’s Conversation Quality Analytics solution, while Gupta will oversee AI initiatives. 这一举动是Exotel建立一个AI-first客户参与平台的战略推动的一部分,解决了对客户互动进行自动化和全面分析的需求,以提高服务质量和运营效率. This move is part of Exotel's strategic push to build an AI-first customer engagement platform, addressing the need for automated, comprehensive analysis of customer interactions to improve service quality and operational efficiency.