航空公司的飞行员将通过有约束力的仲裁解决乘客投诉. Air Canada pilots binding arbitration to resolve passenger complaints.

航空公司正在试验一项试点项目, 为500名随机选定的乘客提供有约束力的仲裁程序, 以在90天内解决他们与航空公司的投诉. Air Canada is testing a pilot program offering 500 randomly selected passengers binding arbitration to resolve their complaints with the airline within 90 days. 通过此举, 加拿大交通局将解决近96,000起未解决案件. This initiative addresses a record backlog of nearly 96,000 unresolved cases at the Canadian Transportation Agency. 消费者权益倡导人士对此表示怀疑, 并质疑该程序是否公平以及涉及的独立调解员的名声. However, consumer advocates remain skeptical, questioning the fairness of the process and the reputation of the independent mediator involved.