维多利亚州的议会面临着反响, 因为他们使用不受监管的承包商来不公正地拒绝伤害和财产索赔, 一份报告显示广泛存在不当的拒绝和不公平的和解做法. Victorian councils face backlash for using unregulated contractors to unjustly deny injury and property claims, with a report revealing widespread improper rejections and unfair settlement practices.

维多利亚州的监察员报告显示,超过一半的维多尼亚省议会将小额赔偿外包给不受管制的公司. Melbourne councils are under scrutiny for using private contractors to deny legitimate compensation claims for injuries and property damage, with a Victorian Ombudsman report revealing that over half of Victoria’s councils outsource small claims to unregulated firms. 这些承包商经常在没有适当审查的情况下拒绝索赔,即使责任很明确,并使用恐吓策略或低价结算报价 - 有时只需8%的价值 - 来施压居民. These contractors frequently reject claims without proper review, even when liability is clear, and use intimidating tactics or low settlement offers—sometimes as little as 8% of value—to pressure residents. 由于任意的门, 一些索赔者被拒绝支付或被迫签署宽泛的法律释放协议, 放弃未来权利. Some claimants were denied payouts due to arbitrary thresholds or forced to sign broad legal releases waiving future rights. 监察员谴责这种做法是公众责任的失败,指出居民往往不知道他们有权上诉,尽管没有指定任何委员会. The Ombudsman condemned the practice as a failure of public duty, noting residents are often unaware of their right to appeal, though no councils were named. 维多利亚市协会为该程序辩护, 将责任归咎于索赔人, 而政府则要求公平处理. The Municipal Association of Victoria defended the process as standard, placing the burden on claimants, while the government called for fairer, more transparent handling.