劳埃德银行调查了客户报告双重付款后的复制直接借记费用, 这与最近的一次IT故障有关. Lloyds Bank investigates duplicate direct debit charges after a customer reported a double payment, linked to a recent IT glitch.

劳埃德银行正在调查有关客户在3月17日付款后, 3月18日收取双重费用的消息. Lloyds Bank is investigating reports of duplicate direct debit payments, following a customer's notice of a double charge on March 18 after a payment on March 17. 银行证实,如果初次尝试失败了,这种费用可能会在重复付款后出现. The bank confirmed such charges are not standard and may result from a payment retry if the initial attempt failed. 由于系统更新, 一些客户的交易数据短暂暴露在3月12日IT故障之后. 该银行表示这并不是安全漏洞. This follows a March 12 IT glitch that briefly exposed some customers' transaction data due to a system update, which the bank said did not constitute a security breach. 客户应使用移动应用程序来争议收费, 并避免回复未经请求的电话, 因为人工智能驱动的欺诈企图正在增加. Customers are urged to use the mobile app to dispute charges and avoid responding to unsolicited calls, as AI-driven fraud attempts are increasing. 银行强调其对准确性和安全性的承诺. The bank emphasized its commitment to accuracy and security.