为了实现人为第一的支持模式,HCSS在2026年获得了六项史蒂维奖 (包括金牌和客户服务人民选择). HCSS won six Stevie Awards in 2026, including Golds and the People's Choice for Customer Service, for its human-first support model.

建筑软件提供商HCSS在2026年斯蒂维奖中获得了六项奖项,包括三枚金牌和最喜欢的客户服务人民选择奖,这是其连续第六年的认可. HCSS, a construction software provider, won six awards at the 2026 Stevie Awards, including three Golds and the People's Choice Award for Favorite Customer Service, marking its sixth straight year of recognition. 该公司因其以人为本的支持模式而被评为年度联系中心,在德克萨斯州糖地培训专家 24/7/365 的帮助下实现了 98.78% 的首次呼叫解决率. The company was named Contact Center of the Year for its human-first support model, achieving a 98.78% first call resolution rate with 24/7/365 assistance from product-trained experts in Sugar Land, Texas. 尽管业界趋向于自动化,但HCSS优先考虑实时的人力支持,因将强大的技术与同情服务结合而受到赞誉. Despite industry trends toward automation, HCSS prioritizes real-time human support, earning praise for blending strong technology with empathetic service. 通过HeavyBid, HeavyJob和HCSS Fleet等工具帮助承包商高效管理项目. The awards highlight its long-standing commitment to helping contractors manage projects efficiently through tools like HeavyBid, HeavyJob, and HCSS Fleet.