智能通讯推出了人工智能的商店精灵, 以实时解决90%的客户问题. Smart Communications launches AI-powered Store Genie to resolve 90% of customer issues in real time.

菲律宾顶级电信提供商智能通信推出了基于AI的零售平台Store Genie, 该平台使用Amdocs在AWS上的认知核心来改造其所有门店的客户服务. Smart Communications, Philippines' top telecom provider, has launched Store Genie, an AI-powered retail platform built with Amdocs' Cognitive Core on AWS, to transform customer service across all its stores. 系统可实时自主解决90%以上的客户问题,减少处理时间并提高生产力. The system enables real-time, autonomous resolution of over 90% of customer inquiries, reducing handling time and boosting productivity. 它是为大量的多语言环境设计,将电信公司特有的人工智能集成到前线工作流程中,提高一致性和操作控制. Designed for high-volume, multilingual environments, it integrates telco-specific AI into frontline workflows, improving consistency and operational control. 这一部署标志着Smart的数字化转型迈出了重要一步,通过协调和端到端的人工智能驱动服务执行来增强客户参与度. The deployment marks a major step in Smart’s digital transformation, enhancing customer engagement through coordinated, end-to-end AI-driven service execution.