Zendesk正在收购AI代理公司Foreeving, 以提升AI驱动的客户服务平台, 目的是在2026年前实现大部分服务任务的自动化。 Zendesk is acquiring AI agent company Forethought to boost its AI-driven customer service platform, aiming to automate most service tasks by 2026.

Zendesk正在购买AI代理商平台, 在一项预计2026年3月底前结束的交易中, 加速向AI驱动的“分辨率平台”转变。 Zendesk is acquiring AI agent platform Forethought in a deal expected to close by late March 2026, accelerating its shift to an AI-powered "Resolution Platform." 购货加强了Zendesk部署自学AI代理的能力,这些代理可自主地处理各种声音、聊天和电子邮件的复杂客户服务任务,而无需传统的API。 The acquisition strengthens Zendesk’s ability to deploy self-learning AI agents that autonomously handle complex customer service tasks across voice, chat, and email—without requiring traditional APIs. 这些代理商已经解决了某些领域的80%以上的日常互动,预计到2026年将管理比人类更多的服务互动。 These agents are already resolving over 80% of routine interactions in some areas and are projected to manage more service interactions than humans by 2026. 整合将使Zendesk的产品路线图增加一年多,扩大B2B、消费者和雇员服务能力,包括本地语音自动化。 The integration will enhance Zendesk’s product roadmap by over a year and expand capabilities in B2B, consumer, and employee service, including native voice automation. 这一举动反映了较广泛的行业趋势,过去两年全球宣布了50多项人工智能代理交易。 The move reflects a broader industry trend, with over 50 agentic AI deals announced globally in the past two years.