Octopus Energy在能源成本不断上涨的情况下,将新固定费率客户的退出费提高到75英镑。
Octopus Energy raised exit fees to £75 for new fixed-rate customers amid rising energy costs.
英国最大的能源供应商Octopus Energy(Octopus Energy)在一周内将新固定利率客户的退出费从0英镑提高到75英镑,
Octopus Energy, the UK’s largest energy supplier, raised exit fees for new fixed-rate customers from £0 to £75 within a week, citing soaring wholesale energy prices due to the Iran conflict and Middle East tensions.
快速增长引发了反弹, 顾客将行动称为“震撼”并质疑其公正性。
The rapid increase sparked backlash, with customers calling the move "shameful" and questioning its fairness.
该公司说,收费对于在市场波动的情况下维持负担得起的固定利率是必要的,强调现有客户不受影响。
The company said the fees are necessary to maintain affordable fixed rates amid market volatility, emphasizing existing customers are unaffected.
由于能源价格上限预测预计到7月将上涨160英镑,每年达到1 801英镑,因此这一变化随之而来。
The change comes as energy price cap forecasts predict a £160 rise by July, reaching £1,801 annually.
专家们敦促消费者转换关税以避免更高的成本。
Experts urge consumers to switch tariffs to avoid higher costs.