劳埃德银行集团(Lloyds Banking Group)在2026年5月前将大多数分行服务上网,关闭了100多个分行,减少了对联合、学生和溢价账户以及关键银行任务进行面对面选择的机会。
Lloyds Banking Group is moving most branch services online by May 2026, closing over 100 branches and reducing in-person options for joint, student, and premium accounts, as well as key banking tasks.
劳埃德银行集团(Lloyds Banking Group)将结束联合、学生和溢价账户的分行开放,同时从其他银行转行,处理执行人账户、破产上诉和透支纠纷,在2026年5月前将所有服务转移到网上。
Lloyds Banking Group is ending in-branch openings for joint, student, and premium accounts, along with switching from other banks and handling executor accounts, bankruptcy appeals, and overdraft disputes, shifting all services online by May 2026.
此举是计划关闭100多个分支的一部分——到2027年将其总数减少到610个——旨在加速数字采纳,97%的客户互动已经数字化。
The move, part of a plan to close over 100 more branches—reducing its total to 610 by 2027—aims to accelerate digital adoption, with 97% of customer interactions already digital.
虽然劳埃德说不会裁员, 员工仍会协助分行, 批评者警告这些变化会破坏弱势客户获得服务的机会, 并预示传统分行的终结。
While Lloyds says no jobs will be cut and staff will still assist in branches, critics warn the changes undermine access for vulnerable customers and signal the end of traditional branch banking.
一些客户可能得到财政奖励,邮政局开办的新中心将在特定领域提供现金服务。
Some customers may receive financial incentives, and new Post Office-run hubs will offer cash services in select areas.