NV Energy将退款63M美元给2002年以来错误分类的100 000余名客户,原因是开帐错误。 NV Energy to refund $63M to over 100,000 customers misclassified since 2002, due to billing errors.

NV Energy将在内华达州公用事业委员会批准后,向自2002年以来被误列为单身家庭居民的100 000余名客户发放6 300万美元的退款,包括利息。 NV Energy will issue over $63 million in refunds, including interest, to more than 100,000 customers misclassified as single-family residents since 2002, following a Public Utilities Commission of Nevada approval. 由股东出资的退款将在9月底前通过帐单贷记或邮寄支票进行分配,预计这一过程将采用几个计帐周期。 The refunds, funded by shareholders, will be distributed via bill credits or mailed checks by late September, with the process expected to take several billing cycles. 这一错误产生于有缺陷的计费系统,影响到近10%的多家庭客户,导致一些客户多收费用,而另一些客户少付费用,虽然总收入仍然平衡。 The error, stemming from flawed billing systems, affected nearly 10% of multifamily customers, leading to overcharges for some while others paid less, though overall revenue remained balanced. 结算遵循监管压力,包括新的遵约措施和第三方审计。 The settlement follows regulatory pressure and includes new compliance measures and a third-party audit. NV Energy的首席执行官为这一影响道歉,并重申了对记帐准确性和透明度的承诺。 NV Energy’s CEO apologized for the impact and reaffirmed commitments to billing accuracy and transparency.