Knowbe4雇用前DocuSign Exec Kelly Morgan担任首席客户干事,以提高全球客户的成功和安全成果。 KnowBe4 hires former DocuSign exec Kelly Morgan as Chief Customer Officer to enhance global customer success and security outcomes.

Knowbe4已任命Kelly Morgan为前DocuSign执行官,在客户成功20多年后担任新的首席客户干事,负责监督包括支助、成功和专业服务在内的全球客户业务。 KnowBe4 has named Kelly Morgan, a former DocuSign executive with over 20 years in customer success, as its new Chief Customer Officer, overseeing global customer operations including support, success, and professional services. 这项任命反映出该公司除了核心培训和钓鱼模拟产品外,还日益关注人和与AI有关的安全风险。 The appointment reflects the company’s expanding focus on human and AI-related security risks beyond its core training and phishing simulation offerings. Morgan将向CEO Bryan Palma报告,目的是通过成果驱动的经验,实现可衡量的减少风险和改善客户留用情况。 Morgan will report to CEO Bryan Palma and aim to deliver measurable risk reduction and improved customer retention through an outcomes-driven experience. 这一转变与更广泛的行业趋势相一致,强调服务质量和网络安全解决方案对现实世界的影响。 The move aligns with broader industry trends emphasizing service quality and real-world impact in cybersecurity solutions.