2025年4月至2026年1月,全国消费者帮助热线为79 521起投诉(主要是电子商务和旅行投诉)争取了52起退款。 The National Consumer Helpline secured ₹52 crore in refunds for 79,521 complaints from April 2025 to January 2026, mostly in e-commerce and travel.

全国消费者帮助热线在2025年4月至2026年1月期间解决了79 521起与退款有关的投诉,确保了31个部门52美元的退款。 The National Consumer Helpline resolved 79,521 refund-related complaints between April 2025 and January 2026, securing ₹52 crore in refunds across 31 sectors. 大多数案例来自电子商务和旅行,有47 000多起电子商务投诉导致退款超过36克朗。 Most cases came from e-commerce and travel, with over 47,000 e-commerce complaints leading to refunds exceeding ₹36 crore. 该求助热线根据2019年《消费者保护法》运作,以17种语言解决了数字化诉讼前问题,解决了诸如未交付货物、电子故障、未签发保险单和不正确的订单等问题。 The helpline, operating under the Consumer Protection Act, 2019, enabled digital, pre-litigation resolution in 17 languages, addressing issues like undelivered goods, faulty electronics, unissued insurance policies, and incorrect orders.