日本AEON金融服务公司升级为Genesys Cloud,拥有2 500个座位,提高了自助服务,缩短了等候时间。 AEON Financial Service in Japan upgraded to Genesys Cloud across 2,500 seats, boosting self-service and cutting wait times.

Genesys和Fujitsu在日本AEON金融局的2 500多个代理席位上部署了基因云,这是日本金融部门最大的云接触中心升级之一。 Genesys and Fujitsu have deployed Genesys Cloud across over 2,500 agent seats at AEON Financial Service in Japan, one of the largest cloud contact center upgrades in the country’s financial sector. 从遗留系统的转变改善了自助服务,加强了IVR,提高了与付款有关的自我完成率,提高了21个百分点,缩短了等待时间。 The shift from legacy systems improved self-service through enhanced IVR, boosting payment-related self-completion rates by 21 percentage points and reducing wait times. 自动短信系统的答复现在处理简单的询问,减轻代理人的工作量。 Automated SMS responses now handle simple inquiries, easing agent workload. 平台的灵活性使得快速更新成为可能,AEON计划推出一个AI型语音机器人用于自然对话支持。 The platform’s flexibility enabled rapid updates, and AEON plans to introduce an AI-powered voice bot for natural conversation support. Fujitsu领导了实施工作和持续支助,预期未来将扩大到整个AEON集团。 Fujitsu led implementation and ongoing support, with future expansion expected across the AEON Group.