在问题3 2026年,8x8年,AI驱动的语音和讯息互动大幅增长,扩大了关键行业的客户基础。 In Q3 2026, 8x8 saw massive growth in AI-driven voice and messaging interactions, expanding its customer base across key industries.

在问题3 2026年,8x8报告AI驱动的语音互动年同比增长212%,AI驱动的通信互动年同比增长269%,AI驱动的语音互动增加269%,而AI参与的语音占86%以上。 In Q3 2026, 8x8 reported a 212% year-on-year increase in AI-driven voice interactions and a 269% rise in API-based messaging interactions, with voice making up over 86% of AI engagements. 该公司的智能客户助理产品合同增加了70%,总互动增加了近110%。 The company saw a 70% increase in contracts for its Intelligent Customer Assistant products and nearly 110% growth in total interactions. 有人指出,客户在保健、公用事业、专业服务和教育方面的使用范围正在扩大,包括联合王国和美国的新部署。 Expanding customer use across healthcare, utilities, professional services, and education was noted, including new deployments in the UK and US. 8x8 启动8x8 全国零售和客户360,采用强化的会议控制,并增加了无障碍功能。 8x8 launched 8x8 Retail Nationwide and Customer 360, introduced enhanced meeting controls, and added accessibility features. 截至2026年1月1日,根据65次审查,它在Gartner同侪透视中保持了5分评分中的4.8分。 As of January 1, 2026, it maintained a 4.8 out of 5 rating on Gartner Peer Insights based on 65 reviews.