奥克兰的电力客户满意度和转换率从2018年下降至2025年,引起竞争关切。 Electricity customer satisfaction and switching in Auckland fell from 2018 to 2025, raising competition concerns.

根据最近的调查,奥克兰消费者对电力供应商的满意度从2018年的74%降至2025年的64%,而转换率则从51%降至32%。 Consumer satisfaction with electricity providers in Auckland has dropped to 64% in 2025 from 74% in 2018, while switching rates have fallen to 32% from 51%, according to recent surveys. 计划改换零售商的家庭较少,即使在那些改换零售商的家庭中,只有47%的家庭表示更满意。 Fewer households plan to switch retailers, and even among those who do, only 47% report greater satisfaction. 这一趋势与2018年以来不断下降的转换趋势相一致,令人担心市场竞争并没有推动更好的价格或服务。 The trend, consistent with declining switching since 2018, raises concerns that market competition is not driving better prices or service. 奥克兰能源消费者信托组织警告说,缺乏响应能力会损害负担能力和消费者选择。 The Auckland Energy Consumer Trust warns the lack of responsiveness undermines affordability and consumer choice.