DeepL的新语音API为即时多语种客户支持提供了实时语音翻译。 DeepL's new Voice API enables real-time speech translation for instant multilingual customer support.

DeepL已启动其语音API,使实时语音转录和翻译成为即时多语种通信的手段。 DeepL has launched its Voice API, enabling real-time speech transcription and translation for instant multilingual communication. 该工具使开发者能够将实时音频流纳入应用程序,以原文提供抄录,并翻译成五种语文。 The tool allows developers to integrate live audio streaming into apps, delivering transcriptions in the original language and translations into up to five languages. 联系中心和外包供应商正在利用它来改善客户服务,让代理商与非英语者无缝地沟通,而不用电话转接或书面翻译。 It’s being used by contact centers and outsourcing providers to improve customer service by letting agents communicate seamlessly with non-English speakers without call transfers or written translation. 该系统减少呼叫时间,尽量减少错误,支持24/7的多语种支持。 The system reduces call times, minimizes errors, and supports 24/7 multilingual support. 它还通过准确的记录誊本,在培训、质量监测和业绩跟踪方面提供协助。 It also aids in training, quality monitoring, and performance tracking through accurate transcripts. DeepL的首席产品干事指出,API帮助公司雇用专业人员,而不是语言,扩大人才库,提高客户满意度和商业增长。 According to DeepL’s Chief Product Officer, the API helps companies hire for expertise, not language, expanding talent pools and boosting customer satisfaction and business growth.