新西兰一家保险公司因未采用广告折扣而多收了5,000名客户近700,000美元, A New Zealand insurer overcharged 5,000 customers nearly $700,000 by failing to apply advertised discounts, the FMA says.

金融市场管理局(FMA)向新西兰的Aioi Nissay Dowa保险公司(AIOI)发出公开警告,警告其未能采用广告公布的多政策和多车辆折扣,在2015年至2024年期间,5 055名客户超额收费近700 000美元。 The Financial Markets Authority (FMA) issued a public warning to Aioi Nissay Dowa Insurance (AIOI) in New Zealand for failing to apply advertised multi-policy and multi-vehicle discounts, overcharging 5,055 customers nearly $700,000 between 2015 and 2024. 这个问题是由有缺陷的人工程序造成的,是AIOI于2024年自行报告的,导致补救付款和系统改进。 The issue, caused by flawed manual processes, was self-reported by AIOI in 2024, leading to remediation payments and system improvements. 金融管理局强调,金融公司必须确保准确、透明的定价和健全的制度,以维护已公布的条件,并指出,这一案例反映了在折扣申请方面持续存在的全部门挑战。 The FMA emphasized that financial firms must ensure accurate, transparent pricing and robust systems to uphold advertised terms, noting this case reflects ongoing sector-wide challenges in discount application.