阿联酋启动了第六轮全球星级评分系统,通过客户反馈和AI驱动的改革提高公共服务质量。 The UAE launched its sixth cycle of the Global Star Rating System, boosting public service quality with customer feedback and AI-driven reforms.

阿联酋启动了其政府服务全球星级评分制度的第六周期,目的是在卓越公共服务方面实现全球领导。 The UAE launched the sixth cycle of its Global Star Rating System for government services, aiming to achieve global leadership in public service excellence. 该计划现在强调未来准备、零官僚主义和更快交付，利用客户反馈——占评估的65%——通过“客户脉搏”和“神秘顾客”等工具衡量现实世界的影响。 The initiative, now emphasizing future readiness, zero bureaucracy, and faster delivery, uses customer feedback—65% of the assessment—to measure real-world impact via tools like "Customer Pulse" and "Mystery Shopper." 自2011年以来,在29个联邦实体和190个服务点,客户满意度从49%上升到90%以上。 Since 2011, customer satisfaction has risen from 49% to over 90% across 29 federal entities and 190 service points. 70多名陪审员获得认证,这加强了阿联酋在AI驱动的时代对创新和以人为中心的治理的承诺。 Over 70 assessors were certified, reinforcing the UAE’s commitment to innovation and people-centered governance in an AI-driven era.