由于制度缺陷和监督不力,澳大利亚多付了36.7亿美元的养老金。 Australia overpaid $3.67 billion in age pensions due to flawed systems and poor oversight.

审计发现,2021年6月至2024年6月期间,澳大利亚的不正确年龄养恤金付款达50亿美元,其中36.7亿美元多付,13.3亿美元少付,原因是澳大利亚服务社系统失灵。 An audit found $5 billion in incorrect age pension payments in Australia between June 2021 and June 2024, including $3.67 billion overpaid and $1.33 billion underpaid, due to systemic failures by Services Australia. 该机构管理着支助267万受援者的622亿美元方案,严重依赖未经充分核实的自报数据,对自动化系统没有进行充分的风险评估,缺乏适当的工作人员培训。 The agency, which manages the $62.2 billion program supporting 2.67 million recipients, relied heavily on self-reported data without sufficient verification, had inadequate risk assessments for automated systems, and lacked proper staff training. 付款准确性低于97%的目标,索赔处理平均需要48天,电话等待时间超过半天半,申诉增加近80%,尽管受款人的增长微乎其微。 Payment accuracy fell below the 97% target, claims took an average of 48 days to process, phone wait times exceeded one hour on over half the days reviewed, and complaints rose nearly 80% despite minimal growth in recipients. 审计长建议改进资格审查、合规目标选择、数字接入和索赔简化,政府承认调查结果并说正在采取纠正行动。 The auditor-general recommended improvements in eligibility checks, compliance targeting, digital access, and claim simplification, with the government acknowledging the findings and stating corrective actions are underway.