2026年1月27日开始, 新Ofgem规则以公平的定价、更好的服务及补偿方式保护英国500,000个热网络客户。 New Ofgem rules protect 500,000 heat network customers in UK with fair pricing, better service, and compensation starting Jan 27, 2026.

英格兰、苏格兰和威尔士的50多万热网络客户现在受到新的Ofgem条例的保护,这标志着消费者权利的重大变化。 Over 500,000 heat network customers in England, Scotland, and Wales are now protected by new Ofgem regulations, marking a major shift in consumer rights. 这项规则自2026年1月27日起生效,授权Ogem在经营者强加不公平价格或服务差时进行干预,对停业者提供补偿。 The rules, effective January 27, 2026, give Ofgem authority to intervene if operators impose unfair prices or poor service, with compensation available for outages. 客户将得到更明确的账单和更好的支助,特别是弱势家庭。 Customers will receive clearer bills and better support, especially vulnerable households. 这一举动延续了多年的无管制定价,有些人面临高达450%的增加。 The move follows years of unregulated pricing, with some facing increases of up to 450%. 政府还宣布为伦敦、Sunderland和Salford的4个新的热网络项目提供资金4 700万英镑,使用河流和废水热。 The government also announced over £47 million in funding for four new heat network projects in London, Sunderland, and Salford, using river and wastewater heat. 官员和倡导者称这一变化早该发生,强调强有力的执法对于确保负担得起、可靠的取暖和帮助减少燃料贫穷至关重要。 Officials and advocates called the change long overdue, stressing that strong enforcement is critical to ensure affordable, reliable heating and help reduce fuel poverty.