联合王国推出AI驱动单位,从DVLA试点开始,使公共服务现代化。 UK launches AI-driven unit to modernize public services, starting with DVLA pilot.

英国政府推出了CustomerFirst，这是科学、创新与技术部下的一个新部门，旨在通过应用私营部门创新和人工智能驱动的效率来现代化公共服务。 The UK government has launched CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernize public services by applying private-sector innovation and AI-driven efficiency. 该倡议由特里斯坦·托马斯牵头,由奥克托普斯能源首席执行官格雷格·杰克逊共同主持,旨在缩短等待时间,简化互动,提高客户满意度,首先从DVLA的一个试点项目开始。 Led by Tristan Thomas and co-chaired by Octopus Energy CEO Greg Jackson, the initiative aims to reduce long wait times, streamline interactions, and improve customer satisfaction, starting with a pilot at the DVLA. 通过利用大赦国际、现代设计和数字工具,该股力求通过在线服务轮班每年将成本削减40亿英镑。 By leveraging AI, modern design, and digital tools, the unit seeks to cut costs by up to £4 billion annually through online service shifts. 它正在征聘产品管理和服务设计方面的专家,以支持全国范围的改革,并计划在各部门进行更广泛的执行。 It is recruiting experts in product management and service design to support nationwide reforms, with broader implementation planned across departments.