WestJet在两架 " Regina-Puerto Vallarta " 航班上丢失了行李, WestJet lost luggage on two Regina-to-Puerto Vallarta flights, delaying bags up to four days amid criticism over communication and handling.

1月1日和3日,从Regina到Vallarta港的WestJet两班航班的乘客丢失了行李,据报有些行李在出发前被移走。 Passengers on two WestJet flights from Regina to Puerto Vallarta on January 1 and 3 lost their luggage, with some bags reportedly removed before departure. 证人看到行李被卸下,旅行者等待了一个多小时,没有行李运抵,有些等待长达四天。 Witnesses observed luggage being unloaded, and travelers waited over an hour with no bags arriving, some waiting up to four days. WestJet提到数量、重量限和跑道条件都很高, 但批评者指责航空公司不顾后果的决策和沟通不畅。 WestJet cited high volume, weight limits, and runway conditions, but critics accuse the airline of reckless decision-making and poor communication. 表示乘客有权获得补偿, 包括行李费退款及3000美元的基本费用。 Air Passenger Rights called the incident "wilful misconduct," stating passengers are entitled to compensation, including baggage fee refunds and up to $3,000 for essential expenses. 社交媒体成为跟踪行李的一个重要工具,因为WestJet提供的最新情况很少。 Social media became a key tool for tracking luggage, as WestJet provided minimal updates. 据报告,WestJet飞往墨西哥的其他航班也有类似问题。 Similar issues were reported on other WestJet flights to Mexico.