2025年的GovTech成熟指数显示,富国在数字政府中领先,而穷国,特别是非洲国家落后,这促使人们呼吁建立更好的系统和包容性设计。 The 2025 GovTech Maturity Index shows rich nations lead in digital government, while poor nations, especially in Africa, lag, prompting calls for better systems and inclusive design.

2025年GovTech成熟指数显示,在公共部门数字转型方面,全球进展参差不齐,高收入国家在核心系统和提供服务方面领先,而低收入国家,特别是非洲国家则落后。 The 2025 GovTech Maturity Index reveals uneven global progress in public sector digital transformation, with higher-income nations leading in core systems and service delivery, while lower-income countries, especially in Africa, lag behind. 数字公民参与仍然薄弱,很少有政府采用全政府做法。 Digital citizen engagement remains weak, and few governments use a whole-of-government approach. 世界银行和国际电联建议改进互操作性、维持数字门户、更新战略和支持低收入区域。 The World Bank and ITU recommend improving interoperability, sustaining digital portals, updating strategies, and supporting low-income regions. 与此同时,英国政策实验室发布了共同设计工具包,通过与公民和工作人员协作促进包容性公共服务发展。 Meanwhile, the UK’s Policy Lab released co-design toolkits promoting inclusive public service development through collaboration with citizens and staff. 开发署推出了一个“组合”框架,以取代僵硬的项目模式,倡导采取灵活、适应性和综合办法应对复杂的发展挑战。 The UNDP introduced a "portfolios" framework to replace rigid project models, advocating flexible, adaptive, and integrated approaches to complex development challenges. 这些努力反映出全球向以系统为主导的、以用户为中心的治理的转变。 These efforts reflect a global shift toward systems-led, user-centered governance.