一名英国妇女在其母亲的骨灰被拖延、处理不当和在寄回邮政时部分丢失之后,赢得了1 000英镑。 A UK woman won £1,000 after her mother’s ashes were delayed, mishandled, and partially lost during a postal return.

一名联合王国妇女在其母亲的骨灰在寄回邮政时处理不当后获得1 000英镑的补偿。 金融监察员裁定。 A UK woman received £1,000 in compensation after her mother’s ashes were mishandled during a postal return, the Financial Ombudsman ruled. 作为预付丧葬计划一部分的骨灰被推迟,超过2024年6月7日承诺的最后期限,并由于地址错误而通过欧盟国家发送,导致女儿支付海关费用。 The ashes, part of a prepaid funeral plan, were delayed beyond the promised 7 June 2024 deadline and sent through an EU country due to an address error, triggering a customs fee paid by the daughter. 包裹抵达时密封不当,造成溢出和损失。 The package arrived improperly sealed, causing spillage and loss. 监察员批评将标准国际邮政服务用于人体遗骸的做法,指出存在风险和重量限制,并认为丧葬服务商的初步反应不够充分。 The ombudsman criticized the use of standard international postal service for human remains, citing risks and weight restrictions, and found the funeral provider’s initial response inadequate. 该决定强调,必须安全、有尊严地处理灰烬,同时承认引发的情感痛苦。 The decision emphasized the need for secure, dignified handling of ashes, acknowledging the emotional distress caused.