吉拉特州的SWAGAT 2.0在2024年12月全国推出, 通过自动化升级和实时跟踪, 提升了投诉解决. Gujarat's SWAGAT 2.0, launched nationally in Dec 2024, boosts grievance resolution with automated escalation and real-time tracking.

古吉拉特邦2003年启动的SWAGAT方案在22年中实现了99.10%的解决公民冤情率,其中99%的案件得到了积极解决。 Gujarat’s SWAGAT programme, launched in 2003, has achieved a 99.10% resolution rate on citizen grievances over 22 years, with over 99% of cases resolved positively. 2024年12月在全国推出的SWAGAT 2.0有一个自动升级系统,向高层官员提出未解决的投诉,确保及时采取行动。 Introduced nationwide in December 2024, SWAGAT 2.0 features an automated escalation system that advances unresolved complaints to higher officials, ensuring timely action. 该平台可通过移动应用程序和实时仪表板进入,向申请人发送短信更新,并跟踪官方业绩。 The platform, accessible via mobile app and real-time dashboards, sends SMS updates to applicants and tracks official performance. 它影响了有关农业、土地使用和公共安全的政策,解决了摩达尔村的桥梁争端等长期存在的问题。 It has influenced policies on farming, land use, and public safety, resolving long-standing issues like a bridge dispute in Moddar village. 首席部长办公室监督业务,加强问责制和施政透明度。 The Chief Minister’s Office oversees operations, reinforcing accountability and transparency in governance.