大量政府服务近一半没有达到业绩标准,影响到数百万人。 Nearly half of high-volume government services missed performance standards, impacting millions.

一项联邦审查发现,将近一半的高额政府服务达不到业绩标准,使人们对关键公共服务的效率和可靠性产生担忧。 A federal review has found that nearly half of high-volume government services failed to meet performance standards, raising concerns about efficiency and reliability in critical public services. 报告强调了养恤金处理和许可证核准等领域的系统性问题,其延误和服务质量不一致影响到数以百万计的美国人。 The report highlights systemic issues in areas such as benefits processing and permit approvals, with delays and inconsistent service quality affecting millions of Americans. 官员承认存在缺陷,并正在努力进行改革,以改进问责制和客户成果。 Officials acknowledge the shortcomings and are working on reforms to improve accountability and customer outcomes.