北卡罗来纳州车管部2026号启动计划计划缩短等候时间,并增加新办公室、工作人员和在线选项的服务。 North Carolina DMV launches 2026 plan to cut wait times and boost service with new offices, staff, and online options.

北卡罗来纳州机动车辆司于2026年启动了一项五年计划,以便在人口增长和联邦真实身份证要求不断增长的需求下改善客户服务。 The North Carolina Division of Motor Vehicles is launching a five-year plan in 2026 to improve customer service amid rising demand from population growth and federal REAL ID requirements. 该机构的目标是减少长时间的等待时间——目前将近两个小时——通过新的办公室、更多的工作人员和自助服务亭,削减办公室内的平均平均等候时间到15分钟。 The agency aims to reduce long wait times—currently nearly two hours—by cutting average in-office waits to 15 minutes through new offices, more staff, and self-service kiosks. 所有交易中有一半是在线完成的,目的是减少亲自访问。 Half of all transactions are targeted for online completion to decrease in-person visits. NCDMV专员Paul Tine将这项行动称为“活动手册”, 将该机构转变为一个高绩效、以客户为重点的组织。 NCDMV Commissioner Paul Tine called the initiative a "playbook" to transform the agency into a high-performing, customer-focused organization. 完整的计划可在NC DMV网站查阅。 The full plan is available on the NC DMV website.