一名墨尔本-伦敦航空公司的印度乘客因座位破损被降为经济舱,七个星期后,没有发出答应退款的保证。 A Melbourne-London Air India passenger was downgraded to economy due to a broken seat, and seven weeks later, a promised refund had not been issued.

一名印度墨尔本-伦敦航空公司的乘客及其妻子在返回的航班上被从商业降级为经济,原因是座位被打破,尽管没有其他商业座位。 A Melbourne-London Air India passenger and his wife were downgraded from business to economy on their return flight due to a broken seat, despite no other business seats available. 印度航空公司答应退还德里门票价差额的退款,但七个星期后,没有发放退款,在提出正式申诉之后,没有收到进一步的信函。 Air India promised a refund for the fare difference at the Delhi gate, but seven weeks later, no refund had been issued and no further communication had been received after a formal complaint. 这一事件突显了旅行者在从航空公司获得退款方面不断面临的挑战,即使航空公司承认这个问题。 The incident highlights ongoing challenges travelers face in securing refunds from airlines, even when the airline acknowledges the issue.