联合王国的FCA正在扩大保险监督,以解决索赔处理不善、误导性销售和信任度低等问题,改革的目标是2026年的改进。 The UK's FCA is expanding insurance oversight to fix poor claims handling, misleading sales, and low trust, with reforms targeting 2026 improvements.

英国金融行为管理局(FCA)在消费者集团提出超级投诉后,正在扩大对家庭保险和旅行保险的监督,重点是改进索赔处理、透明度和消费者对保险范围的理解。 The UK's Financial Conduct Authority (FCA) is expanding its oversight of home and travel insurance following a super-complaint by consumer group Which?, focusing on improving claims handling, transparency, and consumer understanding of coverage. 虽然承认取得了进展,但《公平竞争法》承认长期存在的问题,如接受索赔率低、误导性销售做法和客户服务差,特别是第三方索赔的处理问题。 While acknowledging progress, the FCA admitted persistent issues like low claims acceptance rates, misleading sales practices, and poor customer service, particularly with third-party claims handling. 它将进行更深入的审查,加强问责制,并监测结果,在包括停止某一公司业务和确保高级管理人员作出承诺在内的行动的基础上再接再厉。 It will conduct deeper reviews, enforce accountability, and monitor outcomes, building on actions including halting one firm’s operations and securing commitments from senior managers. 《公平竞争法》旨在确保保险市场的公允价值和信任,预计到2026年改革将带来可衡量的改进。 The FCA aims to ensure fair value and trust in insurance markets, with reforms expected to deliver measurable improvements by 2026.