马里兰州超过600名顾客抱怨BGE在2025年7月至12月期间的电话中心服务差, Over 600 Maryland customers complained about BGE’s poor call center service from July to Dec 2025, citing long waits and unresponsive systems.

从2025年7月至12月初,马里兰州公共服务委员会对BGE的呼叫中心提出了600多起投诉,理由是等待时间过长、自动系统反应不灵敏,以及难以就账单和停电等紧急问题联系代理商。 Over 600 complaints were filed with Maryland’s Public Service Commission against BGE’s call center from July to early December 2025, citing excessive wait times, unresponsive automated systems, and difficulty reaching agents for urgent issues like billing and power outages. BGE将压力归因于复杂的呼叫、费用上涨和冬季天气,并计划雇用30名新工作人员和使用承包商,尽管监管者仍然对时限和有效性持怀疑态度。 BGE attributes the strain to complex calls, rising costs, and winter weather, and plans to hire 30 new staff and use contractors, though regulators remain skeptical of the timeline and effectiveness. PSC批评BGE的长期解决方案不够充分,要求立即改善,提高透明度,同时指出,尽管面临类似挑战,其他公用事业面临的服务问题较少。 The PSC criticized BGE’s long-term solutions as inadequate, demanding immediate improvements and greater transparency, while noting other utilities face fewer service issues despite similar challenges.