Service Service现在获得Movorwork软件,在信息技术、人力资源和客户服务方面增加AI驱动的谈话性工作场所援助。 ServiceNow acquired Moveworks to add AI-powered, conversational workplace assistance for IT, HR, and customer service.

Service Now已经完成了对AI工作场所助理公司 " Moveworks " 的收购,以加强其平台,为雇员通过信息技术、人力资源和客户服务提出的要求提供一个对话界面。 ServiceNow has completed its acquisition of AI workplace assistant company Moveworks to enhance its platform with a conversational interface for employee requests across IT, HR, and customer service. 整合工作将ServiceNow的工作流程自动化和AI治理与Moveworks的企业搜索、推理和聊天技术相结合,为终端到终端的自主工作流程创建一个统一的AI驱动的切入点。 The integration combines ServiceNow’s workflow automation and AI governance with Moveworks’ enterprise search, reasoning, and chat technology, creating a unified, AI-driven entry point for end-to-end, autonomous workflows. 联合平台在单一结构上运作,将雇员的提示与数据、人工智能代理以及没有人工干预的流程联系起来。 The combined platform operates on a single architecture, linking employee prompts to data, AI agents, and processes without manual intervention. 全球各大公司550万雇员使用的移动工程技术现在将通过ServiceNow的生态系统扩大规模,数百名移动工程工程师加入ServiceNow,以推进产品开发。 Moveworks’ technology, used by 5.5 million employees at major global companies, will now be scaled through ServiceNow’s ecosystem, with hundreds of Moveworks engineers joining ServiceNow to advance product development. 这笔交易没有披露财务条件,它扩大了ServiceNow的AI能力,以内部使用已经自主解决90%的IT和89%的客户支持票的AI代理为基础,将解决方案削减近七倍。 The deal, which did not disclose financial terms, expands ServiceNow’s AI capabilities, building on its internal use of AI agents that already resolve 90% of IT and 89% of customer support tickets autonomously, cutting resolution times nearly sevenfold. 预期新的联合功能将随着时间推移推出。 New joint features are expected to roll out over time.