Cyara名为Sushil Kumar CEO,自2025年12月8日起生效,领导其AI驱动的客户经验平台。 Cyara named Sushil Kumar CEO effective Dec. 8, 2025, to lead its AI-driven customer experience platform.

Cyara已任命Sushil Kumar为新的首席执行官,自2025年12月8日起生效,以领导其AI驱动的客户经验保障平台。 Cyara has named Sushil Kumar its new CEO, effective December 8, 2025, to lead its AI-powered customer experience assurance platform. Kumar是AI和云层企业平台的老手,他从RelicX.ai加入,他在Harness收购前共同创建并领导了RelicX.ai。 Kumar, a veteran of AI and cloud enterprise platforms, joins from RelicX.ai, which he co-founded and led before its acquisition by Harness. 他以前曾在甲骨文、CA科技和Broadcom担任过高级职务。 He previously held senior roles at Oracle, CA Technologies, and Broadcom. 他的任命是在CEO Rishi Rana离职之后作出的,目的是加速创新和全球扩张。 His appointment follows the departure of CEO Rishi Rana and aims to accelerate innovation and global expansion. Cyara平台每年监测超过3.5亿个客户在语音、数字、信息、对话的AI频道上的互动,以确保质量、合规性和可靠性。 Cyara’s platform monitors over 350 million customer interactions annually across voice, digital, messaging, and conversational AI channels, ensuring quality, compliance, and reliability. 有了新兴的人工智能代理能力,该公司侧重于实现安全、智能化的CX优化。 With emerging agentic AI capabilities, the company focuses on enabling secure, intelligent CX optimization. 根据Kumar, Cyara计划促进产品创新,扩大与CCaaS、CPaaS、UCaaAS和AI供应商的伙伴关系,并在超过135个国家增加其存在。 Under Kumar, Cyara plans to boost product innovation, expand partnerships with CCaaS, CPaaS, UCaaS, and AI providers, and grow its presence in over 135 countries. 该公司通过收购,包括Botium、QBox、Spearline/TestRTC和CentraCX,加强了平台。 The company has strengthened its platform through acquisitions including Botium, QBox, Spearline/testRTC, and CentraCX.